NHS – Robotic Process Automation (RPA) Healthcare Case Study
Case Study Financial Automation for the Health Industry Automation of the Nurse Rostering Process for NHS Market Health. Welsh National Health Service (Gwasanaeth Iechyd Gwladol
Case Study
Energy Company – Robotic Process Automation (RPA) Consumer Account Migration Case Study
Consumer Account Automation for the Energy Industry
Customer Account Migration Automation for the Power Sector.
Market
Cooperative Energy / Power
The Challenge
Automated migration of 230,000 customer accounts migration.
Solution
Implementation of an automated process using only front end GUI surface automation.
Delivering Automated Consumer Account Migration
Following the purchase of an energy company, the new owner required the migration of consumer account records from the legacy system to their system.
Project Scope
Faced with a manual copy & paste activity of over 230,000 customer account records, from the legacy to the new accounts system, an automated robotic process solution was required. Leveraging T-Plan’s expertise with the ‘test automation’ team we were asked to implement the solution.
T-Plan was tasked with the implementation of an automated process using only surface automation. Robotic solution had to automate both web and client based applications. Additionally the tool had to read secured PDFs using OCR, and process this information intelligently.
The realisation of this process was reached just 20 minutes after our arrival at the corporate offices; after over 3 weeks of failed effort by UiPath.
Virtual Workforce
The solution was designed to automate an end to end process, migrating data from the legacy system to the new system. The project critically involved the reading of PDFs to obtain important account information; with NO API, or application code development allowed. The project included:
- Search, Find and Open customer ledger in Gentrack software
- Open attached PDF & retrieve customer supply number using OCR
- Match customer supply record in other system & copy relevant data from source system to new system
Robotic solution had to automate both web and client based applications. Additionally the tool had to read secured PDFs using OCR, and process this information intelligently.
Why T-Plan Robot
- GUI level automation means NO API code development
- Tool easy to use as limited on-site programming expertise
- Centralised control over the automated processes.
- Management control of scheduled tasks.
- Flexible deployment approach across virtual and real environments, in protected network locations
Results
- Time reduced automating manual work
- Improved accuracy. Manual process had only 75% success; now 100%
- Delivered end to end change program across key business functions
- Staff resource freed up for other processes
- Implementation by the business to live in only 3 months
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