Privacy & Cookie Policy

Who we are

Our website address is:

T-Plan’s websites can be used without entering any personal information. Certian sections on our site, however, can collect personal information from you (e.g. name, address, email address, telephone number, etc.) in accordance with UK data protection (GDPR), and these are detailed in the sections below.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

T-Plan uses a contact form plugin. We collect information from you when you visit our site, subscribe to our blog or forums, our newsletter or complete a form, or when you email us. When completing a form you may be asked to enter your name and email address.

The information we collect through our forms may be used in the following ways:

  • To personalise your experience;
  • To improve our website;
  • To administer your interest in our products or services;
  • To send relevant emails.


Cookies are small text files that your internet browser downloads and store on your computer. These cookies are used to improve our website services. In most cases, these are so-called “session cookies” and get deleted once you leave our website. Some cookies, however, also pass along information used to recognize you automatically. Recognition occurs through an IP address saved to the cookies. The information obtained is used to improve our services. You can prevent cookies from being installed by adjusting the settings on your browser software. You should be aware, however, that by doing so, you may not be able to make full use of all the functions of our website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For a list of the cookies on our website please navigate to: cookie-declaration.


T-Plan’s websites uses third party software to provide live chat bots. This software uses cookies in order to recognize repeat use of our website by the same user/internet connection subscriber. The cookies for Livezilla are listed at: cookie-declaration.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


T-Plan collects data and analyses this activity via Google Analytics, visitor forensics solutions (WhoIsVisiting , Lead Forensics) and Yoast SEO. T-Plan does not personally or directly identify you when you visit our website. This information may include the content you view, the date and time that you view this content, the products you browse, or your location information associated with your IP Address. We use this information we collect for marketing purposes in establishing statistics on user traffic on our website.

With each visit to our website we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, time zone setting, browser types and versions, operating system and platform.
  • Information about your website visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks etc.).

Who we share your data with

T-Plan only uses information as defined in this policy, this means we will never sell, trade or otherwise share your identifiable or anonymised information. This does not include trusted third parties that support us in our business operations, as long as these partners comply with our privacy guidelines.

Identifiable information includes information which can be used to identify you. Examples of identifiable information are your name, email address, your address and phone number.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We intend to retain data from contacts until they revoke that privilege. Customer data will be stored for a maximum of 5 years in order to comply with requirements around reporting and accounting, but also in order to provide customers with data on previous engagements etc.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

The information collected may be processed in the following ways:

  • The information you provide may include your name, work address, email address and phone number, financial and credit card information, personal and work details.
  • We may use the information provided to fulfil obligations resulting from contracts entered into between you and T-Plan.
  • We may use the information provided to make you aware of other products or services what you have already purchased or enquired about.
  • We may receive information about you from other sources. This may include for example if you use any of our other company websites, or from the other services we provide. We are also working closely with third parties; including, for example, business partners, and we may receive information about you from them.

If you have specific privacy concerns please contact us at

You can unsubscribe from our emails at any time. We include detailed unsubscribe instructions at the bottom of each marketing email. Additionally, you can email to unsubscribe. You have the right to see what data we have collected, and you have the right to request removal of this data, simply email with your request.

Source: WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

Source: YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at


Website Marketing is provided by Sharp Ahead.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Product Related

Definitions and interpretation

The following definitions and rules of interpretation apply to this Agreement:

Data Controller – has the meaning given to that term in the Data Protection Laws and for the purposes of this Agreement is the Customer;
Data Processor – has the meaning given to that term in the Data Protection Laws and for the purposes of this Agreement is T-Plan’s automation application T-Plan Robot, and accompanying software;
Data Protection Authoritythe Information Commissioner’s Office or such other supervisory authority as may be responsible for enforcing compliance with the Data Protection Legislation;
Data Protection Laws – means the Data Protection Act 2018, the General Data Protection Regulation 2016/679/EU and any other Applicable Law and Guidance relating to the processing of Personal Data under this Agreement including the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all related regulations, regulatory codes of practice and guidance issued from time to time, including by the Information Commissioner, European/ UK Data Protection Supervisory Authority and in each case any amending, superseding or replacement applicable law and/or guidance;
Data Protection Request – means a written request by or on behalf of a Data Subject exercising their rights under Data Protection Laws;
Data Security Breach – a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to any Personal Data;
Data Subject  – means an individual who is the subject of any of the Disclosed Data;
Disclosed Data – means the Personal Data disclosed to either Party by the other Party in connection with the Purpose, and in this context “disclose” includes directly or indirectly giving a Party, or arranging for a Party to have, access to Personal Data in any manner and in any form or format whatsoever, including by one Party instructing the other to collect Personal Data directly from the Data Subject (or anyone authorised by the Data Subject to provide it);
Disclosing Party – means a Party to this Agreement which discloses or makes available directly or indirectly Confidential Information and/or Personal Data;
Effective Date – means the date of the last signature on this Agreement;
GDPR – means EU General Data Protection Regulation 2016/679;
Group – means in relation to a company, means that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company. Each company in a Group is a member of the Group;
Personal Data – has the meanings given to it in the Data Protection Laws;
Personal Data Breach – means a breach of security leading to the accidental or unlawful
destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed;
Processing – has the meanings given to it in the Data Protection Laws and “Process”, “Processes” and “Processed” will be interpreted accordingly;
Proof of Concept – means as part of evaluating the Data Processor’s sofware applications , the parties have agreed to work with each other to develop and test a Proof of Concept to automate requirements as set out by the customer;
Purpose – means the purpose for the sharing of and Processing of Disclosed Data specified in the Schedules to this Agreement and as otherwise agreed from time to time between the Parties in writing;
Recipient – means a Party to this Agreement which receives or obtains directly or indirectly Confidential Information and/or Personal Data;
Representative – means employees, officers, directors, professional advisers, co-investors consultants, third party service providers and any authorised representatives of a Party together with members of that Party’s Group; and
Sensitive Personal Data – shall have the meaning given to it in the Data Protection Laws.

Unless the context or the express provisions of this Agreement require a different interpretation, in this Agreement:

  • words used in the singular will be interpreted to include the plural and vice versa;
  • words which refer to one gender will be interpreted to include other genders;
  • the word “including” will mean “including but not limited to” and “include” and “includes” will be interpreted accordingly;
  • the Schedules form part of this Agreement and shall have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes the Schedules;
  • references to Clauses and Schedules are to clauses of and schedules to this Agreement;
  • clause, schedule and paragraph headings shall not affect the interpretation of this Agreement;
  • a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality) and that person’s legal and personal representatives, successors and permitted assigns;
  • a reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment, and includes any subordinate legislation for the time being in force made under it;
  • any obligation in this Agreement on a person not to do something includes an obligation not to agree or allow that thing to be done; and
  • any reference to a “Party” shall be to a Party to this Agreement includes that Party’s permitted successors, transferees and assignees

Data Protection

Obligations of the Data Processor
  • In Processing any Personal Data in whatever form in connection with this Agreement, the Data Processor shall process such Personal Data only to the extent necessary for the Purpose in accordance with the Schedules.
  • The Data Processor shall implement appropriate technical and organisational measures against unauthorised or unlawful Processing of such Personal Data and Disclosed Data, and against accidental loss or destruction of or damage to such Personal Data and Disclosed Data, and take reasonable steps to ensure the reliability of any of the Data Processor’s respective personnel who have access to the Personal Data and/or Disclosed Data;
  • The Data Processor will assist the Data Controller with meeting its obligations under Data Protection Laws, including (without limitation) drafting impact assessments for the Purpose as required, co-operating and assisting the Data Controller in responding to and complying with any request from a Data Subject to ensure the Data Controller’s obligations under the Data Protection Laws, dealing with any enquiry made, or investigation or assessment of processing by any Data Protection Authority or any other regulator.
  • In connection with the Purpose, the Data Processor shall promptly comply with any written reasonable change of instructions from the Data Controller relating to the Data Controller’s Personal Data and the Data Processor’s role as Data Processor.
  • The Data Processor shall maintain complete and accurate records and information to demonstrate its compliance with this Agreement and shall allow for audits, including inspections, by the Data Controller or the Data Controller’s designated auditors in relation to the processing of Disclosed Data under this Agreement.
The Data Processor as Data Controller

The Data Processor hereby acknowledges and agrees that if it should, contrary to this Agreement, seek to determine the purposes, manner and means in which Personal Data is processed by it, it shall in accordance with the Data Protection Laws be considered to be a Data Controller in respect of that Processing, with ensuing responsibilities under the same.

Data Processor’s Employees
  • The Data Processor will ensure that access to the Disclosed Data is limited to:
    1. those of its employees who need access to the Disclosed Data to meet any obligations under this Agreement; and
    2. in the case of any access by any such employee, such part or parts of the Disclosed Data as is strictly necessary for performance of that employee’s duties.
  • The Data Processor will ensure that all of its employees (including consultants) involved in the development of the Proof of Concept and in respect of the Purpose:
    1. will be compliant and have undertaken training with the Data Protection Laws when handling Personal Data; and
    2. are aware both of their respective employer’s obligations and their personal obligations under such laws and this Agreement, and of any corresponding duties which they owe to their employer, whether under contract or otherwise.
  • The Data Processor will take reasonable steps to ensure the reliability of any of their employees (including consultants) who have access to the Disclosed Data.
  • The Data Processor shall not retain or process Personal Data for longer than is necessary to carry out the Purpose and shall comply with any request made by the Data Controller or a Data Subject to rectify, erase or block their Personal Data where the processing of the same is not in compliance with Data Protection Laws.
  • Notwithstanding the above the Data Processor shall continue to retain Personal Data in accordance with any statutory or professional retention periods.
  • The Data Processor shall ensure that any Disclosed Data or Personal Data is returned to the Data Controller and permanently and securely deleted, in so far as is technically possible in accordance with the agreed deletion procedure agreed between the Parties from time to time, in the following circumstances:
    1. upon expiry or on termination of this Agreement;
    2. once processing of the Personal Data is no longer necessary for the purposes it were originally shared for;
    3. on notice in writing from the Disclosing Party.
  • Following the deletion of the Disclosed Data and Personal Data in accordance with the above clause, the Data Processor shall certify the Data Controller that the Personal Data in question has been deleted in accordance with this Agreement.
General obligations

If the Data Processor receives any complaint, notice or communication which relates directly or indirectly to the Processing of the Disclosed Data or to the Data Processor’s and/or the Data Controller’s compliance with the Data Protection Laws (including those from a Data Protection Authority), the Data Processor will immediately notify the Data Controller and provide the Data Controller with full co-operation and assistance in relation to any such complaint, notice or communication.

Breach Notification
  • The Data Processor will inform the Data Controller promptly in writing and within 36hours on becoming aware of (i) a breach or suspected breach of any of the obligations in this Agreement (ii) any unauthorised or unlawful Processing of any of the Disclosed Data and (iii) any other loss or destruction of or damage to any of the Disclosed Data.
  • In the event of a breach notification under the above Clause, the Data Processor will set out in writing a report for the Data Controller detailing the date and precise circumstances of the suspected or actual breach. The Data Processor will (i) provide the Data Controller with all such information as the Data Controller reasonably requests in connection with such incident; (ii) take such steps as the Data Controller requires to mitigate the effect of any such incident to the Data Subjects and/or the Data Controller: and (iii) otherwise cooperate with the Data Controller with any investigation and ongoing management of the breach and any consequences.




T-Plan Robot, acting as Data Processor will be processing data for the purposes of transforming data, as per the customer programmed tasks for Test Automation and Robotic Process Automation activities.

Categories of Personal Data

The category of Personal Data that will be processed by the Data Processor:

  • as specified by the customer.

Sensitive Personal Data

The Data Processor is not expected to receive any special categories of Personal Data.

Categories of Data Subjects

The processing of any Personal Data will relate to the requirements as set by the Data Controller only.

Recipients of the Personal Data

The Recipients of the Personal Data will be the Data Processor and approved third parties acting as agent on behalf of the Data Processor that are necessary for the Data Processor to fulfil the Purpose as controlled by the Data Controller


The Data Processor will delete the Personal data in accordance with this Agreement.

Data Protection Officer

The UK Data Protection Officer of the Supplier is Charles Wheeler and they can be reached by email on




T-Plan Robot, acting as Data Processor will be processing data for the purposes of transforming data, as per GMAIL API OAuth services programmed tasks for Test Automation and Robotic Process Automation activities.

Sensitive Personal Data

T-Plan Robot use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.


The content provided on this site is on an ‘as is’ and ‘as available’ basis, and T-Plan assumes no responsibility for its accuracy or reliability. All content on this site is for general information purposes only, and although we try to keep this content up to date and correct, we make no warranties, expressed or implied about the accuracy, reliability, suitability, or availability with respect of the website, its content, or related graphics it contains for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Book your FREE demo

Get in touch with our award-winning team today and unlock the power of our Automated Visual UI testing tool for your business.

Book your FREE demo

You’re just one step away from saving time & money – get in touch today.

  • No code access required
  • Visual UI testing tool
  • iOS and Mac compatible
  • All platforms supported
  • Mimics real time user experience
  • Record and playback function
  • Award winning support